Meals on Wheels New South Wales

Friends

FAQs

Who is a Friend of Meals on Wheels?

Staff, volunteers, one off and regular donors, brand/life ambassadors, sponsors and partners that help facilitate our work and other supporters are all Friends of Meals on Wheels.

Their ongoing support and tireless efforts in the community make it possible to deliver the far reaching service provided by Meals on Wheels. Each of our Friends has their own reason to be involved and each gains something different from the experience.

How do I Join Friends of Meals on Wheels?

Join Friends of MOW today to keep updated on the news and events in our community. Go to www.nswmealsonwheels.org.au/Friends to see what type of Friend you are.

How do I know what type of Friend I am?

You nominated what type of Friend you would like to be when you signed up to being a Friend. You can be more than one type of Friend by checking multiple Friend type boxes on sign up, or alternatively contacting MOW via the link in the Your Profile section, requesting we update your Friend Type.

There are 6 types of Friends to select from. You can see what type of Friend(s) you would like to be by visiting www.nswmealsonwheels.org.au/Friends.

What kind of Friend are you?

Just as clients of Meals on Wheels represent a true cross-section of society, so do the people we call Friends. Whether a family who volunteers for deliveries or a chef who keeps our clients happy by preparing healthy meals, each and every one has a role that improves other people’s lives. So what is a typical friend? There really is no profile that encompasses the myriad types of people who make up Friends. If we had to identify common traits, the following would apply:
 

  • They gain satisfaction in helping others
  • Use their skills, resources and time to make a difference
  • Enjoy a sense of community through a shared vision
While many of our Friends share similar goals, their roles are diverse. Does one of these sound like you?

Meals on Wheels Donor
Whether it is through a one off donation or a regular pledge, Donors help make a difference to improve the lives of more than 50,000 people Australia wide.

Meals on Wheels Volunteer
Volunteers are the backbone of the Meals on Wheels team and help to make it all happen. As an organisation that serves people, you are the people we can’t do without.

Sponsors and Partners
Sponsors and partners are an integral part of the society we all share, your interest and support in shaping the future of so many Australians from all walks of life is recognised as an important cog in the wheel.

Meals on Wheels Ambassadors
Brand ambassadors profiles and stories appear throughout the website and on brochures and posters that appear in our communities. Our ambassadors also include long serving members of our Board.

Meals on Wheels Staff
You may manage our offices, cook the meals, co-ordinate volunteers and generally keep delivering ‘more than just a meal’ in the rural and city areas.

Every other Friend
You probably represent the numerous people who shape our future in small but meaningful ways. You may mention something positive about the work Meals on Wheels does, you may be a client, a local club or someone who just cares and is willing to put up their hand to help in some small way. You are all Friends of Meals on Wheels!

 

Who are the Meals on Wheels Ambassadors?

Ranging in age from their teens to a volunteer in her nineties, our Ambassadors are just a few of the names and faces whose stories reflect the true meaning of Meals on Wheels - people in the community wanting to lend a helping hand. To see a full profile on each of our Ambassadors, click here

How do I get my User name and Password?

This was confirmed to you when you signed up in the Welcome letter, if you have forgotten your password, simply enter your email address in the Friends and Members Sign In area and these details will be emailed to you again.

How do I change my Friend type?

You can change your Friend type by signing in to the Friends section at www.nswmealsonwheels.org.au/Friends, and clicking on the Change Friend Type link. Specifiy which type of Friend you would like to add. You can be as many Friend types as you like. You can also remove your existing Friend types here.

How do I make a credit card donation?

You can make a credit card donation at anytime, simply by becoming a Friend of Meals on Wheels and selecting Donor as your Friend Type. This is for one off donations, as well as regular donors. A payment receipt will be emailed to you once payment has been processed.

How do I make regular credit card donations?

You can make regular credit card donations, simply by becoming a Friend of Meals on Wheels and selecting Donor as your Friend Type. Here you can select amounts, and frequency of donations you would like to make.

How do I know my payments are secure?

All credit card donations are processed via a secure payment gateway, eWAY. They use a PCI DSS Certificate which confirms that eWAY has been assessed by Securus Global and found to be compliant against the PCI Data Security Standards.

How do I get a refund for a donation made in error?

You will need to sign in to the Friends area of the website, at www.nswmealsonwheels.org.au/Sign-In and go into Your Profile. Here you can click on the ‘Change Friend Type’ link at the bottom of the lightbox, and enter a description about donation you would like refunded. A Meals on Wheels representative will manually process a refund and notify you of the change.

How do I update my credit card and /or donation details?

You will need to sign in to the Friends area of the website, at www.nswmealsonwheels.org.au/Sign-In and go into Your Profile. Here you can click on the ‘Change Friend Type’ link at the bottom of the lightbox, and enter a description about information you would like to change. A Meals on Wheels representative will then contact you directly to update your personal and credit card information.

How do I make a donation via cheque?

We accept donations by cheque via the following methods:
 

  1. Online at www.nswmealsonwheels.org.au/Friends
  2. Mail directly to NSW Meals on Wheels Association:

    NSW Meals on Wheels Association
    Locked Bag 1100
    Surry Hills NSW 2010
A receipt will be mailed to you once your donation has been cleared.

 

How do I make a donation via EFT / direct debit?

An EFT donation can be made via the Donate Now section of the website at www.nswmealsonwheels.org.au/Donate.

I am a registered Friend, and a Non Donor, how can I make a donation?

You will need to sign in to the Friends area of the website, at www.nswmealsonwheels.org.au/Sign-In and go into Your Profile. Here you can click on the ‘Change Friend Type’ link at the bottom of the lightbox. Here you can make a one off cheque donation, or one off and regular credit card donations via this method.

Is my donation tax deductible?

Yes, your donation is tax deductible. Please retain your payment receipt for taxation purposes.

Got any other donation queries?

For any Banking and Donation enquiries please do not hesitate to contact our Finance Manager at NSW Meals on Wheels on Ph: 8219 4200 or email us at nswmow@nswmealsonwheels.org.au.

Where do the funds go?

It is a common complaint or reason not to donate - ‘I don’t know where my money goes’. We at Meals on Wheels ensure all monies raised help us make a real difference to local communities in your State. Please find below a list of our current projects and how we use the vitally important donations received:

  • Assisting the financially disadvantaged clients
  • Support and assisting the 190 services
    • Food Safety
    • Education and Training
    • Network Support Officers to assist the 190 Services and Management Support online
    • Improving Health through better Nutrition and social interaction
  • Attracting Volunteers in order to sustain the service for future years
  • Indigenous projects
  • Funding innovative service models – for the future
We value your privacy
Please refer to the Privacy Policy on our website

 

Find Us

Find Us

How can we help you?
Locate now
Volunteer

Volunteer

Giving back to the community.
Join our team
Donate

Donate

Making a difference.
Give now
Friends

Friends

Join Friends of Meals on Wheels
Join Us